Refund Policy

Refund, Cancellation, and Return Policies:

Opened products cannot be returned unless they were damaged, broken or defective when first opened.

Thank you for choosing Pinnacle Essentials. We are committed to ensuring your satisfaction with every purchase. However, due to the unique nature of our products and their usage, we have specific guidelines in place for returns. 

Returns 

  • We regret that we cannot accept returns or exchanges for the following items once the manufacturer seal is broken, unless the product was damaged, broken or defective when first opened:  
  • Topicals (including creams, balms, lotions, and salves) 
  • Tinctures 
  • Flower 
  • Pre-rolls 
  • Vape Disposables 
  • Vape Carts 
  • Edibles 
  • Drinks 
  • Pet Products 
  • Closeout or Clearance items 

Non-Returnable Items 

  • Once the package is opened and the manufacturer’s seal is broken, we cannot process returns or exchanges due to personal preferences, taste, or dissatisfaction with effects. 
  • Clearance or closeout items are final sale, except for products that were damaged, broken or defective when first opened. 

Damaged or Defective Products 

  • If a product was damaged, broken or defective when first opened, please contact Pinnacle Essentials within 24 hours of purchase for in-store purchases, or within 14 days of delivery for online purchases. We will promptly assist you with a replacement or refund. 
  • This includes manufacturer defects, damages, product malfunction, or issues during initial delivery.
  • No restocking fee applies to damaged, broken or defective products. 
  • Please note that we cannot accept returns based on taste, effect, or general dissatisfaction. 

Unopened Products 

  • Unopened products with the manufacturer’s seal intact can be returned within 7 days of delivery for online purchases, or within 7 days of purchase for in-store purchases, excluding clearance or closeout items. 
  • A 10% restocking fee applies to eligible online returns of unopened, non-defective products only. In-store returns have no restocking fee.
  • After the applicable 7-day period, we do not accept unopened products for refund or exchange. 

Refunds 

  • Refunds are available for eligible unopened returns and products that were damaged, broken or defective when first opened. 
  • Once we receive and inspect your approved return, we’ll work with you to provide a suitable replacement or refund.
  • Eligible online refunds for unopened, non-defective products are subject to the 10% restocking fee. 

Contact Us 

Thank you for being a valued customer at Pinnacle Essentials!

For Pinnacle-Essentials.com Orders

If your order arrives with damaged, broken, defective, missing or incorrect products, please contact orders@pinnacle-essentials.com within 14 days of delivery. Provide photos documenting the issue, including the packing slip. We will assist you with a replacement or refund, as appropriate. No restocking fee applies.

If the carrier service has lost your package, consider submitting a Missing Mail search request online at USPS Missing Mail or file a claim for insured items meeting the appropriate time frame. You can also visit your local post office for assistance in filling out a Missing Mail request.

Age Verification & Auto-Canceled Orders

Age verification is required for age-restricted products. If age verification fails, we may attempt to verify by other means if we believe there has been a mistake. This decision is at Pinnacle Essentials’ discretion. We reserve the right to refuse service as permitted by applicable law. 

Coupon Codes & Sales

Only one coupon code is applicable per order. If you are having an issue with a coupon code, please contact us so we can help you place your order.

If you have missed a sale, we unfortunately cannot honor previous sale prices once they have passed. Keep an eye out for future specials and flash sales by signing up for our email updates and following us on social media!

Payment Options

During the checkout process, you may choose any of our current payment options to place your order. Please note that your order will not be processed until we receive payment from you.

When will I receive my refund?

Please contact us to verify that a refund can be given. After your refund is approved and processed, please allow 2–5 business days for your financial institution to deposit the funds back into your account.